| John Locke's List of Training Topics |
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| Training courses are developed to suit your companies needs. The following is a guide to what is available. Training is carried out, on or off company premises to suit requirements. General Seminars open to all companies are held depending upon demand. These are held at a central location. |
Customer Care For all staff
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- To have a clear statement of what your
Customer Care Policy is.
- To assess present weak points within the
organization
- Exceeding customer expectations.
- Developing lasting relationships.
- Creating the correct atmosphere.
- Obtaining positive responses.
- The follow through.
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The Supervisor and First Level Manager - For Existing, New or Prospective Supervisors
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- What is a Supervisors job
- How to deal with people
- Handling descent
- Motivation
- Leadership
- Delegation
- Communication
- Stress Performance appraisals
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Sales Training - For All Sales Staff
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- The differing sale techniques are
explored
- How to listen and gain information
- Build up relationships that last
- Focus on needs
- How not to use excuses
- Recognizing positive signs
- Knowing when to close and how
to
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Team Building - For Supervisors or Team Leaders
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- How to set up a team
- Making your team productive
- Strategies
- Tools available to help make decisions
- Solving group problems and conflict
- Team building activities
- Leading a team
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Motivation in the work place - For All Levels of Management
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- Why people work
- The differing levels of motivation
- Avoiding conflict
- Recognizing motivational needs
- Using motives to improve efficiency
- Self motivation
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Telephone at Work - For Anyone Who Does or is Likely to Answer the Telephone
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- The importance of the telephone in the
work place
- How to create atmosphere on the telephone
- Correct ways to respond to verbal abuse
- Reduce hold time
- Voice mail When is it appropriate What
should the message be
- Taking good messages
- The three things that keep customers coming back
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Brainstorming - For Team Leaders and Managers
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- Who do we need to brainstorm
- Is there a Manager or Leader
- What are our aims
- How do we interpret the information
gathered
- Handling conflict
- Presenting the answers
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Communication - For Supervisors and First Level Managers
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- How to listen
- Running a meeting
- Keeping conflict constructive
- Keeping it to the point
- The writing process
- Do not assume
- What to avoid
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Public Speaking - For All Staff Required to get a Message Across
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- Presenting yourself
- Visual aids
- How to use your voice
- Constructing a presentation
- The use of humor
- Annoying habits
- How to practice
- Make them listen
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